Course Description:

Dentists are tasked with delivering a reasonable standard of care to all patients. When allegations are raised against a dentist or their care, Standard of Care Investigators (SCI) conduct an examination and weigh the evidence to determine if a license infraction occurred and requires punitive action by the dental board.

In this fast-paced, hard-hitting presentation, you'll learn from an SCI veteran about the top 10 things that can cause your license to be revoked or suspended, from failure to give a patient their records after a written request, to public health, welfare, and safety risks in your practice.

Presented by John W. Dovgan, DDS, Chief Investigator for the Arizona State Board of Dental Examiners and Dental Expert Witness.

Purchase of this course grants access for one year and requires an internet connection, computer with video and audio capabilities, and in some cases, Adobe Reader to view handouts and articles. 

Watch the video and complete the quiz to earn 1 CE credit.

You can download this course and watch it anywhere using the DOCS APP. Get it on Google Play or the Apple Store.

550 Practice Management and Human Relations – 1 hour

DOCS online courses are available to the purchaser for one year from date of purchase.
No refund of course tuition is available.




Dr. John Dovgan
Dr. John Dovgan

How can I meet my state’s requirements?

To learn more about how DOCS Education’s full range of courses can satisfy your state’s regulatory requirements, visit This unique online resource is kept up-to-date with the latest in sedation legislation by DOCS Education’s fulltime regulatory counsel. Contact one of our course advisers with any questions or visit our course listings to see upcoming classes and locations.

DOCS Education courses carry the AGD PACE certification

DOCS Education is the nation’s premier provider of safe sedation and advanced dentistry education, having trained almost 24,000 dentists. Since 2000, our courses have been accepted by the AGD for Fellowship/Mastership and membership maintenance credit. We offer extensive CE opportunities, both in-person and online, that meet your needs.

What is DOCS Education?

DOCS Education is an exclusive community of professionals serving at the forefront of dentistry. We offer world-class courses on safe sedation and advanced dentistry, relying on instructors who are consistently ranked among the very best in the nation. We also are a supportive network of members who guide one another to be better, more confident, more successful dentists.