Courses

Courses
This is a three-module video course. You’ll earn one hour of continuing education credit upon completion. High-fear dental patients are delicate. Dental team members not familiar with them can easily misinterpret their mannerisms, behavior, and questions for something else. This confusion makes it hard for dental teams to build trust, the top priority for fearful patients. In this course, April Burus, a team member in Dr. Anthony Feck’s Lexington office, explains the characteristics and nuances of high-fear patients. She shares the tactics and strategies her team uses to guide patients through treatment, starting with their first inquiry. In each module, April answers questions from the audience—a lively mix of office managers, hygienists, and dental assistants.
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This one hour online course is an introduction to the sedation office for team members and doctors. Attendees will gain an understanding of the important role that team members play in running an efficient, effective and safe sedation office.
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Typically, the first contact a current or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression. You will have access to this one hour CE course for one year after purchase.
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Prepare your practice efficiently with the 3- hour Team Training Online Video. Evolve into an innovative practice with a well-trained team that can seamlessly implement sedation. Each item works in tandem, allowing for balanced and time-saving training sessions. The Team Training DVD is fundamental for creating a more knowledgeable and skilled practice.

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