This is a three-module video course. You’ll earn one hour of continuing education credit upon completion.
High-fear dental patients are delicate. Dental team members not familiar with them can easily misinterpret their mannerisms, behavior, and questions for something else. This confusion makes it hard for dental teams to build trust, the top priority for fearful patients.
In this course, April Burus, a team member in Dr. Anthony Feck’s Lexington office, explains the characteristics and nuances of high-fear patients. She shares the tactics and strategies her team uses to guide patients through treatment, starting with their first inquiry. In each module, April answers questions from the audience—a lively mix of office managers, hygienists, and dental assistants.