Why didn’t I get my CE letter?
A: Your CE form may have been delayed due to lack of pre-course test score. Many of our courses have an online component with a quiz. You may not have completed the test at the seminar. Please contact your Membership Loyalty Representative to find out how to complete your requirements so we can send your CE form.
If you have completed your pre-course it is likely we sent you a CE letter, however, many email servers have strict firewall protections. This causes our emails to be filtered in to spam or junk folders. Please search these folders for emails from DOCS.
Where can I find my pre-course?
A: This is a critical part of your upcoming course. You should have received an email with a link as well as a password. You can find pre-course work on your dashboard under My Courses. If you are unable to locate the pre-course, our Membership Loyalty Team can assist you if you did not receive the email or have other questions.
Can you re-send my CE letter?
A: Absolutely! You can request it by calling your Membership Loyalty Representative or emailing Membership@DOCSeducation.com with your first/last name, title (DMD/DDS), location of the course and year you attended. After verifying attendance, we will be happy to email it to the address provided.
How do I take my online course?
A: We’re proud to offer online continuing education. Once you purchase a course you'll receive an email granting you access and login information. Log into the DOCS site and choose the Dashboard tab on the navigation bar. There you will see "My Courses". This will contain all the courses you have available to you.
Our Membership Loyalty Team can assist you if you did not receive the email or have other questions.
Course Cancelations/ Returns
A one (1) year minimum obligation is required. All dues will renew automatically each month/year as indicated. Membership cancellation must be submitted in writing and may take up to 30 days to process. A fee of $25.00 will be charged for all declined credit card transactions. Dues may increase annually up to 5% without notice.
Product must be returned unopened, within 45 days from the date of shipment. 15% re-stocking fee will apply. The customer is responsible for the cost of return shipping.
Education Course Cancellation
If the cancellation* is received 2 weeks prior to the course beginning, you will receive a refund minus $500. The remaining $500 can be applied to a future course within 1 year. If you cancel less than 2 weeks prior to the start of the course, no refund or transfer will be issued. Team courses will permit a change of name at any time; however, for cancellations within two weeks you will receive a refund minus $250. *Courses with a tuition price of greater than $9,999 will have a non-fundable level of $2,500. Team courses will permit a change of name at any time; however, for cancellations within two weeks you will receive a refund minus $250. IV certification course is non-refundable. No shows at conferences are ineligible for transfers, refunds, or store credits. No refunds will be paid after the course.
Education Course Transfer/TBD
You can transfer your course date/location up until 2 weeks prior to the first day of the course. No transfers will be accepted less than 2 weeks prior to the start of a course. Failure to utilize the transfer within 1 year from the original transfer date will result in the loss of all funds.
I need help installing software or setting up my equipment, can you help?
A: Contact your Membership Loyalty Representative to schedule a time to help you. You can reach them at 877-325-3316.
When will my equipment arrive?
A: Usually, an order will be processed and shipped within 24 hours of sale. Depending on your location, a shipment takes 5-7 business days to get to your office. If it has been longer than the generally allotted time for delivery, please confirm that your product has shipped by calling 877.335.3627. We will be able to track the shipment for you.
How Do I become a DOCS Member?
A: Please navigate to the top of your page and find the ‘Membership” Section in the dark grey bar. Once clicked, you will be on the membership page with all of the information you need. You can also call Membership services at 877.325.3627 or email us at info@DOCSEducation.com.
How do I cancel my account?
A: Please call membership services at 877.325.3627 or submit a written letter with reason for cancellation and send to firstname.lastname@example.org.
Why can’t access my membership account?
A: Please call Membership services at 877.325.3627 or email us at info@DOCSEducation.com. We are happy to reset your access.
How do I access the Elite DOCS Forum?
A. To access the Elite DOCS forum, navigate to the top of your page. Click the Dashboard tab at the top right of the page, in the dark grey bar. This will take you to your Dashboard. Once you are in your dashboard, simply scroll down the to Standard Membership section and look for the box titled ‘Elite DOCS Forum’. You will then be able to see the forum topics. Pick which ever topic most relates to your question. You will then be prompted to ‘add new forum topic’. This is where you enter your question. Be sure to be detailed about the patient’s case but forgo personal information like name or location. Once submitted, our faculty will respond with in 24 hours. If you find this is not the cased, please contact Customer Loyalty at 877.325.3627.
How do I access the SDG forms online?
A: This is available at www.sedationdentistryguidebook.com or on the www.DOCSeducation.org website. Go to either site and log in using your DOCS Username/Password. On the DOCS site, find your dashboard and click on it. Once inside your dashboard find the link for the Sedation Dentistry Guidebook. This is where you will find all your downloadable documents and training for your staff.