Ace Chat — Working to Make a Difference for Your Patients on Your Website
Through Online, Live Chat Support
—By Beth Bogan, Co-Owner
We received this survey comment from a chat about a week ago:
"Wish every doctor had a chat option."
Let me say, so do we. Here’s another powerful comment:
"The live chat was exceptional! Very helpful to me as I am trying to get this taken care of while at my desk at work. Works great for me!"
I love this comment! After years of chatting, with hundreds of chats weekly, my team is still excited to receive great feedback! This is not an uncommon response—many of the people who engage with us are at work and not able to speak to your team on the phone during your business hours. It is just one example among many of how live chat can make a difference to your patients—and your practice.
Live chat interaction can increase your sales, maximize your marketing investments, and give you an edge over your competition. Site visitors who chat are almost 8 times more likely to convert to a patient!
What is Online Chat? And Why Does My Practice Need It?
Real-Time, Personal Responses for Your Patients
Live chat is a tech-savvy option designed to engage your patients through your website. In today’s fast-paced economy, prompt and receptive customer service is an absolute must. Patients want immediate answers for their inquiries from the practices they use—or are considering using.
Acting as an extension of your practice, Ace Chat responds immediately to your patients via live chat! Our chat feature is personalized for your practice, offering a warm welcome to both your current and potential patients. Live chat with Ace will expand your office hours virtually with knowledgeable support. We strive to have up-to-date information about services and events so that we can help by answering general questions and assisting with site navigation. During our live chat conversation, we work to gather the name, number, and need of your patient.
How Does Chat Work?
Live, Interactive Chat Bridges the Gap Between Your Website and You
Chat offers a personal extension to your practice’s online presence, bridging the gap between your website and you. Working with your web developer to implement a snippet of code into your existing site, we will invite your patients to chat, providing them the opportunity to ask questions, gather information, and receive personalized service with no queue. Ace Chat will answer questions from an extensive database we customize for your practice. Your team will receive an email with a full transcription within minutes of our chat conversation highlighting and streamlining the relevant details for your team to further assist your patient.
Why Should I Choose Ace Chat to Represent My Company?
Customized Customer Service that is American-Based and Employed
Ace Chat is based on the values of co-founders, owners, and sisters Beth Bogan and Joanne McTernan. Together we have built a family-run, American-based and employed, online chat experience highly customizable to match your practice. HIPAA trained and certified, our team will serve your patients and your office with prompt, compassionate care, reflecting your practice’s image and personality—beyond the screen of your patient’s computer. Ace Chat Pilots act as an extension of your office, providing affordable, professional, and personal support for your website by making your patients feel valuable and cared for while engaging them on your existing website.
Still Skeptical about this Awesome Technology?
What Our Clients Think Matters to Us
"The Ace Chat service has worked extraordinarily well for our practices. We were one of the first clients to work with this talented group of professionals, and we’ll stick with them forever! We have ACE Chat on both of our websites, and people LOVE it. We are signed up for business hours and a lot of 'extended hours' because it is a wonderful service for potential and existing patients who visit our sites.
People really appreciate the prompt service and immediate answers to their questions. Beth and her team have all of our practice policies and preferences dialed in to a "T" and are incredibly helpful to everyone who they interact with. The majority of new patients we receive from our websites come directly as a result of Ace Chat. Our number of new patients from our websites has increased almost 50% since we started utilizing their service.
They are all helpful, prompt, articulate, and very professional. We pride ourselves on being innovative and working with the best dental service companies in the industry, and I can say without hesitation that ACE Chat is one of the best things we’ve added to our practice in the past five years. I can’t recommend them highly enough!"
—Dr. Jim Arnold, Smiles By Arnold
Interested in Learning More?
Free Consultation on Live Chat for Your Site
Our clients typically boast a noticeable increase in their site visitor to patient conversions as a direct result of the Ace Chat experience! I welcome your call at 720.722.0223, or chat with us at www.acechatservice.com, to learn how we can seamlessly incorporate our live chat service on your existing website. We are an endorsed partner with DOCS Education, and as a DOCS Member you will receive a discount on our monthly service. With no long-term contract required, you can easily try us on your site to ensure we are a great fit for your practice. We look forward to serving you and your patients!
The information contained in this, or any case study post in Incisor should never be considered a proper replacement for necessary training and/or education regarding adult oral conscious sedation. Regulations regarding sedation vary by state. This is an educational and informational piece. DOCS Education accepts no liability whatsoever for any damages resulting from any direct or indirect recipient's use of or failure to use any of the information contained herein. DOCS Education would be happy to answer any questions or concerns mailed to us at 106 Lenora Street, Seattle, WA 98121. Please print a copy of this posting and include it with your question or request.