Course Description:

phone training

The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.

Our presenter, Linda O'Grady, is a nationally-renowned team trainer and consultant in practice management. Her teaching will cover the following:

  • Review the anatomy of a call
  • Learn to adjust your answers to get the sedation patient to schedule
  • Practice scenarios included

Who Should Attend this Class?

Linda's valuable training session is targeted especially for front office staff, or anyone answering the phone. However, even the most experienced administrator can find a few pearls in this 2-hour, PACE-approved course as Linda shows you how to adjust your phone skills for the sedation patient.

All sales are final

This course was recorded from a live presentation and includes a quiz.

DOCS Education Members can attend for free. Contact a representative at (866) 592-9618 for access.

Purchase of this course grants access for one year.


Where can I meet requirement

To learn more about DOCS Education's. Wide range of courses Visit our Continuing Education Section or, which lists the latest regulatory developments. We particularly encourage membership in  DOCS Education, which offers round-the-clock personal attention from the nation's leading legal authority on dental regulations.

All DOCS Education programs are AGD PACE-approved courses

DOCS Education, an AGD Pace-approved provider since 2000, is the nation's premier educator of safe sedation dentisty protocols having trained more than 22,000 dentists.

Who is DOCS Education?

DOCS Education consists of over 3,000 members committed to offering safe dentistry to all patients, including those suffering from anxiety. DOCS Education graduates have safely treated an estimated 2 million patients across the United States and Canada. Since it's estimated around 30 percent of people fear the dentist, many individuals remain to be helped. That's why DOCS Education frequently updates its courses and information.