The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.
Our presenter, Linda O'Grady, is a nationally-renowned team trainer and consultant in practice management.
Attendees will learn:
- Review the anatomy of a call
- Learn to adjust your answers to get the sedation patient to schedule
- Practice scenarios included
Scientific support and additional resources are available here.
Who Should Attend this Class?
Linda's valuable training session is targeted especially for front office staff, or anyone answering the phone. However, even the most experienced administrator can find a few pearls in this 2-hour course from a PACE-approved provider, as Linda shows you how to adjust your phone skills for the sedation patient.
This course was recorded from a live presentation and includes a quiz.
DOCS Education Members can attend for free. Contact a representative at (866) 592-9618 for access.
Purchase of this course grants access for one year and requires an internet connection, computer with video and audio capabilities, and in some cases, Adobe Reader to view handouts and articles.