Course Description:

phone training

The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.

Our presenter, Linda O'Grady, is a nationally-renowned team trainer and consultant in practice management.

Course Objectives:

Attendees will learn:

  • Review the anatomy of a call
  • Learn to adjust your answers to get the sedation patient to schedule
  • Practice scenarios included


Scientific support and additional resources are available here. 

Who Should Attend this Class?

Linda's valuable training session is targeted especially for front office staff, or anyone answering the phone. However, even the most experienced administrator can find a few pearls in this 2-hour course from a PACE-approved provider, as Linda shows you how to adjust your phone skills for the sedation patient.

This course was recorded from a live presentation and includes a quiz.

DOCS Education Members can attend for free. Contact a representative at (866) 592-9618 for access.

Purchase of this course grants access for one year and requires an internet connection, computer with video and audio capabilities, and in some cases, Adobe Reader to view handouts and articles. 


(AGD Code - Definition - Hours)

Subject Code: 550 (Practice Management and Human Relations) - 1 hour



How can I meet my state’s requirements?

To learn more about how DOCS Education’s full range of courses can satisfy your state’s regulatory requirements, visit This unique online resource is kept up-to-date with the latest in sedation legislation by DOCS Education’s fulltime regulatory counsel. Contact one of our course advisers with any questions or visit our course listings to see upcoming classes and locations.

DOCS Education courses carry the AGD PACE certification

DOCS Education is the nation’s premier provider of safe sedation and advanced dentistry education, having trained almost 24,000 dentists. Since 2000, our courses have been accepted by the AGD for Fellowship/Mastership and membership maintenance credit. We offer extensive CE opportunities, both in-person and online, that meet your needs.

What is DOCS Education?

DOCS Education is an exclusive community of professionals serving at the forefront of dentistry. We offer world-class courses on safe sedation and advanced dentistry, relying on instructors who are consistently ranked among the very best in the nation. We also are a supportive network of members who guide one another to be better, more confident, more successful dentists.